Last Updated: May 11, 2020
PLEASE NOTE: DURING THE COVID-19 PANDEMIC USTAWI® WILL NOT BE ACCEPTING RETURNS.
Thanks for letting Ustawi® get you back to nature! If you are not entirely satisfied with your purchase, we’re here to help. Before initiating any return, or if you have any questions, we encourage you to contact customer service directly.
Items eligible for return includes usio purchased as ongoing subscriptions, usio as a single purchase.
Items not eligible for return include Ustawi® gift boxes, any Ustawi® product purchased through a third party, any product received as a “trial” or promotional item, and item where any amount of the purchase price has been paid by or through a third party. For Ustawi® products purchased through third parties, please consult that seller’s return policy.
For items eligible for return, you have 15 calendar days to return an item from the date you received it. The 15 day return window is from the date the postal service delivers your item to the date you ship it to Ustawi®. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Only one return per customer. Returns should be mailed to:
1414 36th St
Long Island City NY 11101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping, if any, will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Ustawi® does not exchange products. If you are in any way dissatisfied with your purchase, we encourage you to contact customer service directly.